1. By purchasing a ticket the visitor agrees to the Visitor Regulations. Complaints can be made only before entry to the Arena.
2. Entry to and stay in Kombank Arena is subject to compliance with laws, regulations and other subordinate legislation and internal regulations of Kombank Arena.
3. The Arena reserves the right to deny entry to or remove from the premises any person who fails to comply with the rules and directions of the organizer.
4. The Arena may sanction any behavior if such behavior is offending or inappropriate.
5. The Arena will treat any person whose behavior is inappropriate in accordance with the law and intervene in cooperation with competent authorities if such person:
а) intentionally or unintentionally causes or increases general danger, or prevents the event from proceeding or threatens security (e.g. causing fire, flood, etc.)
b) offers drugs or psychotropic substances
c) uses violence against a group or individual or threatens and causes them physical harm
d) publicly slanders a nation, language, ethnic group or race, political beliefs, religion, etc.
e) publicly entices hatred against a nation, ethnic group, race, religion
f) uses violence against other visitors or intends to take possession of other person‘s belongings
g) causes injuries or destruction to any object thus making it unusable in the Arena
6. Entry to the Arena is permitted to persons with special needs and wheelchair users unless the organizer issued a special ban or directions for a particular type of event.
7. Upon request by an authorized person, the Visitor must produce a ticket confirming that his/her stay in the Arena building is legitimate. If the Visitor does not present a ticket, the authorized person has the right to ask the visitor to leave the premises of the Arena. A ticket to the Arena is only valid for the stated day, hour, event, place and the sector and seat stated on the ticket. The ticket is valid only if it is unchanged, undamaged, complete, i.e., with the control stub bearing a bar code by which an entry to the Arena is registered.
8. Anyone who causes any damage on the Arena premises or to the equipment thus threatening the safety of persons or causing damage to property must report immediately to an authorized person and/or Arena security staff.
9. Anyone who notices that any person is injured or unwell is obligated to notify an authorized person or any of the support services in the Arena.
10. Arena shall not be liable for any damage to the property or health of visitors it is caused by an irresponsible approach of other persons present.
11. For the purposes of personal and security of others, any person entering the Arena shall let their personal belongings and any baggage be checked by an authorized person.
12. Visitors are prohibited from bringing into the Arena any alcohol, parasols, umbrellas (with the exception of folding umbrellas that can fit into the person‘s bag), food and beverages (with the exception of documented health reasons), bottles, pressurized items, containers of all types (glass or PET bottles, cans, tins, etc.), not wearing clothes or wearing inappropriate clothes /shorts, etc./, bringing political and advertising materials, glass or glass products, drugs, narcotics and toxic substances, excessive baggage, weapons, scissors, notebooks (with the exception of VIP floors), any kind of data, video and audio recording device, explosive flammable substances, binoculars, perfumes or spray deodorants – (the security staff of the Arena checks everything that is brought in and may request that certain items are either discarded or temporarily removed – until the end of the event in the Arena).
13. The Event Organizer may – in consultation with the Arena management - also specify any specific measures, and for the unforeseeable situations, the decision is made by the Arena management. The rights and obligations with regard to any event are regulated by contract.
14. Only food and beverages purchased in the Arena may be consumed in the Arena.
15. In the Arena it is strictly prohibited to throw any items onto the stage or into the audience.
16. Visitors are not permitted to enter the Arena with animals, with the exception of assistance dogs for the blind, with prior approval of the Arena.
17. Smoking is prohibited in the Arena, except in designated areas.
18. Use of open fire is prohibited in the Arena.
19. Entry into the Arena will be denied to persons with any type of data, video and audio recording device. It is strictly prohibited to transmit sound or picture from the Arena in any manner, including the Internet or mobile phone. Any video and audio recordings made in the Arena may not be used for commercial purposes, unless regulated by contract and special terms and conditions. Any unauthorized use, transmission or reproduction of the KOMBANK ARENA logo is strictly prohibited. Any engagement of a person or agency for any recording or photographing for marketing or promotional purposes without prior permission of the Arena management is strictly prohibited.
20. Anyone entering Kombank Arena agrees that any person’s likeness may be used free of charge on a photograph, picture, or as a part of any video recording. The material produced as part of an Arena event may be used for commercial or promotional purposes in accordance with the decisions of the Arena or event organizer and contractual partners (e.g. donors, sponsors, etc.).
21. Anyone entering the Arena is obligated to discard items found on their person upon the request of the Arena security staff, authorized person or event organizer if they are found to pose a threat to the security of other visitors / coins, lighters, key rings, keys..../.
22. The Arena management and event organizer shall not be liable for any loss of items, except the items for which the Arena or event organizer set aside places for safekeeping in areas specially designated for this purpose.
23. The Visitor acknowledges that for safety and security purposes the entire Arena facility is equipped with security cameras that monitor at all times everything taking place inside and around the Arena (small hall, car park, access roads).
24. In the event of evacuation in the Arena, any person who is in the building at the time shall comply with the rules and order of evacuation and follow the directions of the persons in charge of the evacuation.
25. Any sale of tobacco products or alcoholic beverages to persons under 18 is prohibited on the Arena premises.
26. Smoking is prohibited on the Arena premises, with the exception of special, discrete areas designated for smokers and marked with a clearly visible sign as area designated for smoking. If a visitor to Kombank Arena does not comply with the smoking ban, even after being warned or asked to stop by the authorized persons in the Arena, the Arena management may seek police assistance for the purposes of compliance with the relevant regulations.
27. The Arena is a cultural and sports facility also offering catering services, namely sale of food and beverages on adequate premises in the Arena specially designated for such purpose, which are the only areas where the sale and serving of alcoholic beverages is allowed. The sale of alcoholic beverages in the Arena is prohibited during public events intended for persons below the age of 18, as well as during sports events. Public sports events are the events that include any official public sports competition organized by a sports association registered in the Republic of Serbia.
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Terms & conditions